General or Business Information:
- 804-822-3420 or toll free at 1-866-428-6339
- Revenue office (unpaid tolls and general questions): 804-822-3458
- Mary Ellin Arch, community relations: 804-822-3443
Please leave us a message at any of the numbers above, especially if calling after hours. Your call is important to us and we will get back to you as soon as possible. Click here for our Customer Charter
For any questions or concerns regarding toll payments, or if you need to discuss payment arrangements, please contact us one of these ways:
#1 - Online
Click here to pay online.
#2 - Phone
- 804-822-3420 or toll free at 1-866-428-6339.
- 8:30 a.m. to 5 p.m., Monday through Friday.
- VISA and MasterCard credit cards accepted.
#3 - E-mail
You can e-mail questions to Pocahontas 895 representatives at firstname.lastname@example.org
#4 - Mail
You can mail toll payments to the address below. Please include your name, date of violation, approximate time of violation, and license plate number with payment.
501 Pocahontas Parkway
P.O. Box 7693
Richmond, VA 23231
#5 - In Person
You can stop by our offices near the eastbound toll plaza. Just come into our administration building during office hours, and we can help answer your questions or settle any unpaid tolls.