Payment center

This is for anyone who has received an unpaid toll notice from us in the mail. The best way to avoid increasing fees and penalties is to make your payment following the notice instructions.

Enter your license plate number or notice ID (located on your toll notice) and you will be able to pay it with VISA, Mastercard, Amex and Discover.

As the operator, we don’t and cannot, by law, profit from administrative fees and civil penalties related to toll enforcement. Any administrative fees assessed for collection purposes are outlined by Virginia law and judges enforce the Virginia code and impose civil penalties and they are allocated to cover costs and efforts to recover the toll.

 

 

If you took an unpaid trip on the Pocahontas Parkway, you can avoid fees by paying your toll here through the Missed a Toll process online.

Your toll amount will usually be available for payment after 48 hours from your trip. You will have then a 10-day window to pay online before we send a notice.

  • Enter your license plate number and state. Do not enter a transaction number
  • If we have processed your trip(s) you can pay for them right now
  • If you traveled in a rental vehicle, please contact us before using Missed a Toll
  • If after 48 hours since the trip occurred it has not been processed yet, please call 804-822-3458

To guarantee the best customer security the payment website is secured by an SSL certificate. The details of the certificate, including the issuing authority and the corporate name of the website owner, can be clicking on the lock symbol on the browser bar.

If you need assistance you can always call us or make your payment following the below options

Pay by Mail

Mail a check or money order to :

Pocahontas Parkway P.O. Box 7693 Richmond, VA 23231

Please include a copy of the notice, your name, license plate number with payment.

Call us

804-822-3458 or charge free at 1-866-428-6339

8 a.m. to 5 p.m., Monday through Friday

VISA and MasterCard are accepted

Pay in person

You can stop by our offices just past the eastbound toll plaza. Come into our administration building during office hours, and we can help you settle any unpaid tolls. You can also get more information by emailing info@pocahontas895.com

What happens if you don’t pay a toll?

What happens if you don’t pay a toll?

Missing a toll isn’t a big deal, but if left unpaid, it can become one. It’s best to act quickly before time and money add up. Here’s what happens if you don’t pay for your missed toll*:

  • Missed toll – No fee (only toll facility with no fee)
  • First invoice – $12.50 fee
  • Second invoice – $25.00 fee
  • Collections – $100.00 fee
  • Court – $100, plus court fees and civil penalties set by Virginia law

*As the operator, we don’t and cannot, by law, profit from administrative fees and civil penalties related to toll enforcement. Any administrative fees assessed for collection purposes are outlined by Virginia law and judges enforce the Virginia code and impose civil penalties.