Frequently Asked Questions

At the Main Plaza, two-axle vehicles will pay $5.95 at all times.
At the Laburnum Avenue and Airport Drive toll points, two-axle vehicles will pay $3.45 for travel to and from Interstate 295.
Multi-axle surcharges will apply at all toll points, as outlined in the chart below:

1. The new toll prices take effect at 12:01 a.m. on April 1, 2025.

How can I pay a toll on Pocahontas 895? Any toll can be paid with E-ZPass® or with Visa, Discover, American Express or Mastercard credit and debit cards. Cash is accepted in all full- service lanes at the Main Plaza and both Laburnum and Airport exits and entrances. Mobile tolling apps such as Slora and GoToll are also accepted.

E-ZPass® customers can use the open-road express lanes to pay their tolls at the main toll Plaza without stopping.

No. The Laburnum Avenue and Richmond Airport Connector Road tolls apply only to customers who don’t pass through the Main Plaza on their trip. These are customers who travel between Laburnum Avenue and Interstate 295, or the Airport Connector Road and Interstate 295.

Any customer who pays at the Main Plaza is NOT charged again to use the Laburnum Avenue or Airport Connector ramps

This is a scheduled toll increase in accordance with the Concession Agreement between Pocahontas Parkway and the Virginia Department of Transportation in June 2006

You can get E-ZPass® by calling 1-877-762-7824 or going to the web site www.ezpassva.com.
We also sell E-ZPass® On-The-Go at the Pocahontas Parkway office, 501 Pocahontas Parkway (just off the eastbound cash toll lanes), for the convenience of our customers.
To obtain an E-ZPass® On-The-Go you need to have at least $35.00 to preload your account. Part of it will be available to use immediately, the rest of the preload amount will become available once the device is registered with E-ZPass® through their website or over the phone. We recommend payment via E-ZPass® as the most convenient and secure payment method.

If you miss a toll or cannot pay at the time of your travel, please wait at least 48 hours and then you can use the “miss a toll” tool on our website www.pocahontas895.com.

You can also call our office. The number is 804-822-3458 (or toll free at 1-866-428-6339). Please be aware that our office is not a call center, so if you’re prompted, please leave your name and phone number on the voicemail, and we will call you back promptly, usually by the next business day. You can also email us at info@pocahontas895.com.

Please have your vehicle license plate number and the state of issue with you when you call or include the plate number in your email. We would be happy to assist you with payment.

We value all our customers, and we realize that sometimes drivers are unprepared to pay a toll. That is why we have implemented the “missed a toll” functionality.

This function allows our customers to pay the missed toll online within ten days after the transaction occurred. You may also call 804-822-3458 (or toll free at 1-866-428-6339). We will be happy to assist you with paying the toll amount.

E-ZPass® is the most convenient way to pay a toll for travel on Pocahontas 895. Call 1-877-762-7824, go to www.ezpassva.com, or come into our office to get an E-ZPass®.

We recommend payment via E-ZPass® as it is the most convenient and secure payment method.

Pocahontas Parkway is a four-lane, nine-mile toll road that opened in 2002. It is unique because it offers express toll lanes that allow drivers the ability to travel at highway speeds through the toll plaza. Pocahontas Parkway directly connects Interstate 95 at Chippenham Parkway (Route 150) to Interstate 295, creating the only southeastern bypass around the Richmond area.

Yes. See toll prices.

1. Save time and distance – Pocahontas Parkway offers the only crossing of the James River for six miles in either direction.
2. Easy access to Richmond International Airport
3. Save wear and tear on vehicles with smooth, open lanes
4. Provides a safe driving experience through its well-maintained roads, even during harsh weather conditions.

Yes, all the lanes are available 24/7 and remotely assisted by a toll supervisor.

We accept Visa, Amex, Mastercard and Discover in all lanes. In addition, you can always pay online through our missed a toll option without any fee.

There are two exits. The first is Laburnum Avenue/New Market Road, found near the midpoint of Pocahontas Parkway near the Main Toll Plaza. The other is the new Airport Connector road linking directly to the heart of Richmond International Airport. It’s located at Milepost 3; look for the sign that says “Exit 3 Airport Drive.”

It’s important to keep registration information always updated with DMV. Maintaining current and accurate information ensures that toll rates are correctly applied, and statements are sent to the right address. This helps prevent any potential billing discrepancies or communication errors.

Yes. E-ZPass is accepted on Pocahontas Parkway lanes.

An E-ZPass  is a transponder that has to be mounted on the vehicle’s windshield. With the device in place, drivers can go through E-ZPass toll plazas without stopping at the cash plaza to pay. You simply drive through, and the electronic toll collection system will automatically bill your pre-paid account. It is important that the license plate of the vehicle is correctly linked to the account.

1. No scrambling for loose change or cash
2. No need to open your window in bad weather
3. No lines at the toll plaza
4. Access to non-stop, open toll lanes on Pocahontas Parkway
5. E-ZPass is a snap to install – no tools necessary

Visit the E-ZPass website or get one in our offices.

Yes. You can open an E-ZPass account with check, cash or credit card.

Yes. E-ZPass users can travel seamlessly throughout toll roads in Virginia and other E-ZPass toll facilities in Delaware, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania and West Virginia. As you travel through E-ZPass tolls in these areas, your payment automatically will be deducted from your account.

No, the Virginia State Police do not issue these tickets. However, these unpaid tolls are required by law to be paid. Per Virginia law, if drivers travel the road without paying, there may be significant fines and, in certain cases, suspension of the vehicle registration through the Virginia Department of Motor Vehicles. This applies to both in-state and out-of-state drivers.

Please contact the E-ZPass Service Center:

E-ZPass Service Center

P.O. Box 1234 Clifton Forge, VA 24422-1234

Toll free: 1-877-762-7824

Or, take the transponder to a service center for repair or replacement.

To drop off your transponder in person, you can visit an E-ZPass office – call the E-ZPass customer service center for locations near you.

Please call our office at 804-822-3458 during business hours (8 a.m. – 5 p.m., Monday through Friday).

In Virginia, the Virginia Department of Transportation operates the program.

Learn more now about how to make a payment in the payment center section

A statement may be issued under the following circumstances:

• Your license plate might not be registered with your EZPass account.
• Insufficient funds may have been available on your EZPass at the time of travel.
• Your EZPass transponder may not have been correctly mounted in your vehicle during the time of travel.
• You might have an issue with your E-Zpass account or E-Zpass

It is important to keep in mind these transponders that EZPass issues are pieces of electronic equipment and they do have batteries and they do malfunction sometimes. For this reason, EZPass has implemented Video Tolling for their users. This can only work if the account is funded, and up-to-date with the correct license plate number. Your EZPass user agreement specifically states that license plates need to be up to date. For your convenience I have attached your EZPass user agreement. 

Please reach out to EZPass to verify if your license plate number is associated with your account and to confirm if your account had adequate funds. It is imperative to settle the statement issued by Pocahontas Parkway by the due date to prevent incurring additional fees and penalties.

Your vehicle was recorded going through our system without payment. The cameras will then take a photo of the vehicle traveling on the road at the date and time in question.

It is not a late fee, but rather an administrative fee to cover the cost of research we have to do with DMV and EZPass as well as the physical and administrative cost. Payment for the toll is expected at the time of travel. If it is not paid at the time of travel, we offer a 10-day grace period for the driver to reach out to us directly at 804-822-3458 to pay the toll. If it is not paid in the grace period, we will send out a notice that does include the administrative fee. 

While there are toll roads that do “Pay-by-Plate,” we do not participate in this program as we have toll booth available for payment at the time of travel if you do not have an E-Zpass.

If an E-ZPass transponder lacks sufficient funds to cover incurred toll costs, we will make attempts to post the transaction to the E-ZPass account. Allowing time for account replenishment. If the transactions remain rejected by E-ZPass, they will be treated as unpaid, and a notice will be generated. Each transaction on the notice(s) incurs an administrative fee.

Failure to settle toll payments will lead to escalating fines, with the potential for further actions such as being referred to collections or court for the collection of unpaid tolls. These fees, fines, and toll collection processes adhere strictly to the guidelines outlined in the Code of Virginia 46-2.819.3:1.

As the registered owner of the vehicle, you retain responsibility for the transactions.

To transfer liability of transactions occurring within the due date of your notice(s) to another party, you must submit a signed and notarized affidavit to info@pocahontas895.com.

• License plate number and state of the vehicle in question
• Original account and/or notice number
• Name, address, and phone number of the person transferring liability
• Name and address of the person accepting responsibility
• Date range of transactions for which the person is assuming responsibility

If your vehicle or license plate was stolen at the time of the trip(s), please provide us with a copy of the official police report. You can submit the police report via email to info@pocahontas895.com. This documentation will assist us in addressing the situation appropriately and resolving any associated toll transactions.

The police report must be filed prior to the violation date. If filed after violation, you will be liable for the notice.

Please submit a copy of the death certificate via email to info@pocahontas895.com, or via mail to P.O. Box 7693 Richmond VA 23231.

Your toll amount will typically be ready for payment 48 hours after your trip. You’ll then have a 10-day window to settle the payment online at https://payonline.pocahontas895.com/ or by calling us at 804-822-3458 (Monday through Friday 8am-4pm excluding federal holidays). before we issue a notice with associated fees.

Here’s what you need to do:

• Provide your state and license plate number. Do not use any dashes or spaces when searching.
• If we’ve already processed your trip(s), you can pay for them immediately.
• If you traveled in a rental vehicle, please contact us before using Missed a Toll.
• If it’s been 48 hours since the trip occurred and it hasn’t been processed yet, please call 804-822-3458 for assistance.

Local law enforcement officers and the Virginia State Police patrol the road.

If you have trouble with your vehicle when en route, move to a lane that offers safe, easy access to an emergency lane or pull off the road. If available, please use your cell phone to call for quicker assistance. The state highway assistance number may be called at 511 or you may call your local towing service.
Our road maintenance staff will stop to ensure you are safe while they are on-road working. In addition, Pocahontas Parkway keeps an on-road surveillance system with roadside cameras. This will help us know quickly if a motorist is stranded and needs assistance.

Please move all minor traffic accidents, like fender benders, off the travel lanes and onto an emergency lane or off the roadway. If available, please use your cell phone to call for quicker assistance.
If there are injuries or if the vehicles cannot be moved off the road, please dial 911 from your cell phone. Our road maintenance staff will stop to ensure you are safe while they are on-road working. In addition, Pocahontas Parkway keeps an on-road surveillance system with roadside cameras. This helps us to know quickly if a motorist is stranded and needs assistance.

The general information line for Pocahontas Parkway is 804-822-3458 or you can contact us by email at info@pocahontas895.com.

Pocahontas Parkway provides a smooth, easy ride over well-maintained lanes – even in bad weather conditions. With express toll lanes, the toll plaza remains free of lines and congestion.
Pocahontas Parkway ensures a constant, safe flow of traffic in this high-growth region. For added protection, the road features regular patrols from area law enforcement, security cameras at toll plazas and strategic highway lighting.

Contact us at 804-822-3458.
In cases of weather emergencies, the VDOT Traffic Center will assist the community by including travel advisories related to Pocahontas Parkway with their general travel notices.
Locally, information also is available as conditions or situations warrant on the local Weather Channel broadcasts, which is offered through most Richmond-area cable TV providers.

Yes. Pocahontas Parkway offers easy access to Richmond International Airport.

Using our Airport Connector road is the easiest way to get to the airport. Just get on Pocahontas Parkway and watch for the signs for “Airport Connector” or “Airport Drive.”

It saves time by directing drivers from Interstate 95 northbound onto Pocahontas Parkway and then using the Laburnum Road exit. Drivers then simply can follow Laburnum to the RIR.

Pocahontas Parkway is a true shortcut between southern Chesterfield County and eastern Henrico County heading to Interstate 64 East toward Jamestown, Virginia Beach, the Outer Banks of North Carolina, Busch Gardens and other vacation spots.
There’s no need to fight traffic on Interstate 95 or through Richmond. The smooth, open lanes with scenic views of Richmond’s skyline and Mother Nature provide stress-free driving – just what everyone needs to begin or end vacation.

Yes. You can save nearly 30 minutes off round-trip travel time. Pocahontas Parkway will get you off the congested interstate highways sooner and will bring you onto Interstate 295 farther east and away from Richmond traffic.

It can. You can take Interstate 295 to Pocahontas Parkway to get to Richmond International Airport or points east of the city to avoid regular traffic delays, especially during peak travel periods.

Pocahontas Parkway will take you to lots of fun places like Williamsburg, Jamestown, Virginia Beach or the Outer Banks of North Carolina. With a stop to Richmond International Airport, you literally can go just about anywhere.
For those who are landlocked, if your work commute regularly takes you anywhere east of Richmond, then Pocahontas Parkway is a great way to cut down on your travel time and save gas.