Questions & Answers
NOTICE:
Toll collection at the Laburnum ramps is all electronic and cashless, with E-ZPass™, and Visa and Mastercard credit and debit cards, accepted as payment. See our FAQs for more information.
About Pocahontas 895
What is Pocahontas 895?
Is there a cost for using Pocahontas 895?
What are the advantages to using Pocahontas 895?
Are toll collectors on duty 24 hours a day?
What if I don't have my E-ZPassTM or any cash when I go through the toll?
What are the exits off Pocahontas 895?
Paying Tolls
Can electronic devices be used to pay tolls on Pocahontas 895?
What is E-ZPassTM?
What's the advantage of using E-ZPassTM?
How do I get an E-ZPassTM?
Can I get one without a credit card?
Will E-ZPassTM work on other toll roads?
I think that I owe money for using Pocahontas 895. How can I pay it?
What do the lights mean in the E-ZPassTM open toll lanes on Pocahontas 895?
Is a toll violation an actual ticket from the local or state police?
I think that my E-ZPassTM is broken or deactivated. What do I do?
What if I passed through a toll lane but my electronic device didn't work?
What if I left my change at the toll booth?
Who operates the E-ZPassTM program?
What if I received an unpaid toll slip?
Safety & Traffic
Who maintains Pocahontas 895?
Who patrols the Pocahontas 895?
What if I break down on Pocahontas 895?
What if I have an accident on Pocahontas 895?
Who do I call to report a problem with Pocahontas 895?
What are the safety features of Pocahontas 895?
Where can I get real-time traffic information about Pocahontas 895?
Connecting to the Airport
Can I use Pocahontas 895 to get to the airport?
What's the easiest way to get to the airport?
When will the new Airport Connector Road be built off Pocahontas 895?
Spending less time in traffic
How can Pocahontas 895 help me get to Richmond International Raceway?
Which vacation spots can I reach faster by taking Pocahontas 895?
Will Pocahontas 895 get me to the beach faster?
I live and work in the West End of Henrico County, so can Pocahontas 895 help me?
Where else will Pocahontas 895 take me?
Future Development
Is Pocahontas 895 under construction?
Will there be any additions to Pocahontas 895?
How will planned residential and commercial development affect Pocahontas 895?
Who owns Pocahontas 895?
What are Transurban's responsibilities?
How does the Commonwealth of Virginia and its citizens benefit from the partnership with Transurban?
What other projects is Transurban pursuing in the United States?
About Pocahontas 895
What is Pocahontas 895?
Pocahontas 895 is a four-lane, nine-mile toll road that opened in 2002. It is unique because it offers express toll lanes that allow drivers the ability to travel at highway speeds through the toll plaza.
Pocahontas 895 directly connects Interstate 95 at Chippenham Parkway (Route 150) to Interstate 295, creating the only southeastern bypass around the Richmond area.
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Is there a cost for using Pocahontas 895?
Yes. See toll prices.
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What are the advantages to using Pocahontas 895?
- Save time and distance - Pocahontas 895 offers the only crossing of the James River for six miles in either direction
- Easy access to Richmond International Airport
- Save wear and tear on vehicles with smooth, open lanes
- Provides a safe driving experience through its well-maintained roads, even during harsh weather conditions
Are toll collectors on duty 24 hours a day?
Yes. Traditional toll booths that accept cash payments are open and staffed 24 hours a day.
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What if I don't have my E-ZPassTM or any cash when I go through the toll?
We do accept major credit cards at the staffed tollbooths; however, the quickest way to travel is to use your E-ZPassTM.
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What are the exits off Pocahontas 895?
Currently, the only exit - Laburnum Road - is found near the midpoint of Pocahontas 895. New entrance and exit ramps will be built as new residential and commercial properties are developed along the Pocahontas 895 corridor.
This includes the Airport Connector Road, which will lead drivers directly from Pocahontas 895 into and out of Richmond International Airport.
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Paying Tolls
Can electronic devices be used to pay tolls on Pocahontas 895?
Yes. E-ZPassTM (formerly called Smart Tag) is accepted on Pocahontas 895.
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What is E-ZPassTM?
An E-ZPassTM (formerly know as Smart Tag) transponder attaches to a vehicle's windshield or license plate. With the device in place, drivers can go through E-ZPassTM toll plazas without stopping at the cash plaza to pay. You simply drive through, and the electronic toll collection system will automatically bill your pre-paid account.
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What's the advantage of using E-ZPassTM?
- No scrambling for loose change or cash
- No need to open your window in bad weather
- No lines at toll plaza
- Access to non-stop, open toll lanes on Pocahontas 895
- E-ZPassTM is a snap to install - no tools necessary
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How can I get an E-ZPassTM?
Visit the E-ZPassTM Web site.
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Can I get an E-ZPassTM without a credit card?
Yes. You can open an E-ZPassTM account with check, cash or credit card.
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Will E-ZPassTM work on other toll roads?
Yes. E-ZPassTM users can travel seamlessly throughout toll roads in Virginia and other E-ZPassTM toll facilities in Delaware, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania and West Virginia. As you travel through E-ZPassTM tolls in these areas, your payment automatically will be deducted from your account.
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I think that I owe money for using Pocahontas 895. How can I pay it?
For any questions or concerns regarding toll payments or if you need to discuss payment arrangements, learn more now about how to make a payment.
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What do the lights mean in the E-ZPassTM open toll lanes on Pocahontas 895?
- Yellow - Your account has reached a low balance and needs to be replenished.
- Blue - Indicates an unpaid toll or that your E-ZPassTM transponder may not be working properly. If you are in the cash lane, please stop and pay the full toll with cash.
If you already have an E-ZPassTM, your account has insufficient funds or there may be a problem with your transponder, and you need to contact the E-ZPassTM Customer Service Center online or by phone to resolve this (1-877-762-7824).
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Is a toll violation an actual ticket from the local or state police?
No, the Virginia State Police do not issue these tickets. However, these unpaid tolls are required by law to be paid. Per Virginia law, if drivers travel the road without paying, there may be significant fines and, in certain cases, suspension of the vehicle registration through the Virginia Department of Motor Vehicles. This applies to both in-state and out-of-state drivers.
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I think that my E-ZPassTM is broken or deactivated. What do I do?
Please contact the E-ZPassTM Service Center:
E-ZPassTM Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234 or you can take it to a service center for repair.
To drop off your transponder in person, go to the E-ZPass Richmond area service center at:
175 Wadsworth Drive
Richmond, VA 23236
Fax: 804-327-8914
Hours: 8 a.m. - 6 p.m. - Monday to Friday
The Service Center has a drop box for your convenience after hours. If you choose to mail your transponder, please enclose a note requesting a replacement. VDOT recommends using Certified Mail, as you are responsible for any E-ZPassTM lost in the mail. If your transponder is lost, a $25 charge will apply.
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What if I passed through a toll lane but my electronic device didn't work?
If you are in the open toll lanes and see a blue light, it indicates that your transponder account has insufficient funds. Please contact the E-ZPassTM Customer Service Center online or call 1-877-762-7824 to resolve this issue.
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What if I left my change at the toll booth?
Please call our office at 804-822-3420 during business hours (8 am - 5 pm, Monday through Friday).
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Who operates the E-ZPassTM program?
In Virginia, the Virginia Department of Transportation operates the program.
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What if I received an unpaid toll invoice?
Learn more now about how to make a payment.
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Safety & Traffic
Who maintains Pocahontas 895?
Transurban operates and maintains Pocahontas 895 for the Commonwealth of Virginia. It also provides management and oversight of all maintenance and safety operations on Pocahontas 895. The company contracts with area businesses to provide regular maintenance.
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Who patrols the Pocahontas 895?
Local law enforcement officers and the Virginia State Police patrol the road.
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What if I break down on Pocahontas 895?
If you have trouble with your vehicle when en route, move to a lane that offers safe, easy access to an emergency lane or pull off the road. If available, please use your cell phone to call for quicker assistance. The state highway assistance number may be called at 511 or you may call your local towing service.
Our road maintenance staff will stop to ensure you are safe while they are on-road working. In addition, Transurban is in the process in enhancing its on-road surveillance system with roadside cameras. This will help us know quickly if a motorist is stranded and needs assistance.
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What if I have an accident on Pocahontas 895?
Please move all minor traffic accidents, like fender benders, off the travel lanes and onto an emergency lane or off the roadway. If available, please use your cell phone to call for quicker assistance.
If there are injuries or if the vehicles cannot be moved off the road, please dial 911 from your cell phone. Our road maintenance staff will stop to ensure you are safe while they are on-road working. In addition, Transurban is in the process in enhancing its on-road surveillance system with roadside cameras. This will help us know quickly if a motorist is stranded and needs assistance.
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Who do I call to report a problem with Pocahontas 895?
The general information line for Pocahontas 895 is 804-822-3420 or you can contact us by e-mail.
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What are the safety features of Pocahontas 895?
Pocahontas 895 provides a smooth, easy ride over well-maintained lanes - even in bad weather conditions. With express toll lanes, the toll plaza remains free of lines and congestion.
Pocahontas 895 ensures a constant, safe flow of traffic in this high-growth region. For added protection, the road features regular patrols from area law enforcement, security cameras at toll plazas and strategic highway lighting.
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Where can I get real-time traffic information about Pocahontas 895?
Contact us at 804-822-3420.
In cases of weather emergencies, the VDOT Traffic Center will assist the community by including travel advisories related to Pocahontas 895 with their general travel notices.
Locally, information also is available as conditions or situations warrant on the local Weather Channel broadcasts, which is offered through most Richmond-area cable TV providers.
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Connecting to the Airport
Can I use Pocahontas 895 to get to the airport?
Yes. Pocahontas 895 offers easy access to Richmond International Airport.
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What's the easiest way to get to the airport?
Find directions to Richmond International Airport and other destinations by using Pocahontas 895.
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When will the new Airport Connector Road be built off Pocahontas 895?
The 1.6-mile Airport Connector Road is scheduled to open in 2011. It will greatly reduce drive time to the airport. The connector will lead drivers directly from Pocahontas 895 to the airport, allowing motorists to bypass three sets of traffic lights and a railroad crossing.
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Spending less time in traffic
How can Pocahontas 895 help me get to Richmond International Raceway?
It saves time by directing drivers from Interstate 95 northbound onto Pocahontas 895 and then using the Laburnum Road exit. Drivers then simply can follow Laburnum to the RIR.
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Which vacation spots can I reach faster by taking Pocahontas 895?
Pocahontas 895 is a true shortcut between southern Chesterfield County and eastern Henrico County heading to Interstate 64 East toward Jamestown, Virginia Beach, the Outer Banks of North Carolina, Busch Gardens and other vacation spots.
There's no need to fight traffic on Interstate 95 or through Richmond. The smooth, open lanes with scenic views of Richmond's skyline and Mother Nature provide stress-free driving - just what everyone needs to begin or end vacation.
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Will Pocahontas 895 get me to the beach faster?
Yes. You can save nearly 30 minutes off round-trip travel time. Pocahontas 895 will get you off the congested interstate highways sooner and will bring you onto Interstate 295 farther east and away from Richmond traffic.
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I live and work in the West End of Henrico County, so can Pocahontas 895 help me?
It can. You can use Interstate 295 to Pocahontas 895 to get to Richmond International Airport or points east of the city to avoid regular traffic delays, especially during peak travel periods.
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Where else will Pocahontas 895 take me?
Pocahontas 895 will take you to lots of fun places like Williamsburg, Jamestown, Virginia Beach or the Outer Banks of North Carolina. With a stop to Richmond International Airport, you literally can go just about anywhere.
For those who are landlocked, if your work commute regularly takes you anywhere east of Richmond, then Pocahontas 895 is a great way to cut down on your travel time and save gas.
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Future Development
Is Pocahontas 895 under construction?
Not currently, but plans are being developed for an addition to Pocahontas 895. A 1.6-mile Airport Connector Road will be completed in 2011 that will directly connect Pocahontas 895 to Richmond International Airport. The construction will have little, if any impact on our current drivers of the road.
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Will there be any additions to Pocahontas 895?
A 1.6-mile Airport Connector Road should be completed in 2011 that will directly connect Pocahontas 895 drivers to Richmond International Airport.
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How will planned residential and commercial development affect Pocahontas 895?
Pocahontas 895's current size is perfectly capable of handling a heavier traffic load from any new area development. With open toll lanes, drivers who use E-ZPassTM will not encounter lines or congestion on Pocahontas 895.
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Who owns Pocahontas 895?
Transurban leased Pocahontas 895 from the Commonwealth of Virginia in 2006. The state retains ownership and oversight of Pocahontas 895, but the roadway's daily operations and maintenance are provided by Transurban.
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What are Transurban's responsibilities?
In June 2006, the Commonwealth of Virginia transitioned the management and maintenance of Pocahontas 895 to Transurban. The lease agreement is for a period of 99 years, with Virginia continuing to hold ownership and oversight.
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How does the Commonwealth of Virginia and its citizens benefit from the partnership with Transurban?
- Saves state taxpayers more than $240 million in future maintenance costs
- Frees up VDOT to focus on and pursue on transportation needs in other areas
- Encourages more private-public partnerships in the future - potentially saving taxpayers and the government even more money
What other projects is Transurban pursuing in the United States?
Transurban Group is a leading international toll road developer and investor with interests in six major toll roads in Australia, a toll road in the US, and emerging interests in the US and UK.
The US$6 billion Group has more than 10 years of experience developing and managing advanced electronic toll roads.
Transurban takes a long term approach to managing its roads with capabilities including:
- Customer service
- Stakeholder engagement
- Project development
- Concession management
- Financial management
- Traffic modeling
- Full electronic (open road) tolling
- Road performance
- Project delivery
In partnership with governments, Transurban works to develop innovative transportation solutions that allow urban road networks to continue to work for communities as they grow and change.
Currently the Group is working with the Virginia Department of Transportation to develop HOT lanes solutions for the heavily congested Capital Beltway and I-95/395 in Northern Virginia.
In September 2007, Transurban was proud to be included in the Dow Jones Sustainability Index as one of the world's 250 most sustainable companies for the second consecutive year.
For more information, visit the Transurban Web site.