Did you get a blue light?
Occasionally, a customer driving on the express lanes may see a blue light immediately after the overhead gantry. This indicates that either you did not have an E-ZPass™ when traveling these lanes to pay your toll or you had an E-ZPass™ that was not working properly.
No E-ZPass™ in vehicle?
If you see this blue light and do not have an E-ZPass™, please contact us to make arrangements to pay your toll. See below for information on how to make that payment.
Have an E-ZPass™ in vehicle?
If you have insufficient funds on your E-ZPass™ account, please pay Pocahantas 895 for your trip already traveled and contact E-ZPass™ Customer Service to increase your account funds.
If you have adequate funds on your E-ZPass™ account, please call Pocahantas 895 at 804-822-3458 or charge free at 1-866-428-6339.
Make a Payment
Have you received a letter requesting payment of a toll?
Did you travel on the E-ZPass™ lanes without a valid transponder?
If so, Transurban makes it easy to make a payment for using Pocahontas 895. You have three convenient options:
Phone
- 804-822-3458 or charge free at 1-866-428-6339.
- 8:30 a.m. to 5 p.m., Monday through Friday.
- VISA and MasterCard are accepted.
You can mail in toll payments to the address below. Please include your name, date of violation, and license plate number with payment.
Pocahontas 895
501 Pocahontas Parkway
P.O. Box 7693
Richmond, VA 23231
In Person
You can stop by our offices near the east-bound toll plaza. Just come into our administration building during office hours, and we can help you settle any unpaid tolls.