Did you get a blue light?
Occasionally, a customer driving on the express lanes may see a blue light immediately after the overhead gantry. This indicates that either you did not have an E-ZPass™ when traveling these lanes to pay your toll or you had an E-ZPass™ that was not working properly.
No E-ZPass™ in your vehicle?
If you see this blue light and do not have an E-ZPass™, please contact us to make arrangements to pay your toll. See below for information on how to make that payment.
Have an E-ZPass™ in your vehicle?
If you have insufficient funds on your E-ZPass™ account, please pay Pocahantas 895 for your trip already traveled and contact E-ZPass™ Customer Service to increase your account funds.
If you have adequate funds on your E-ZPass™ account, please call Pocahantas 895 at 804-822-3458 or charge free at 1-866-428-6339.
Toll collection at the Laburnum and Airport Connector ramps is cashless.
Payment options at the Laburnum and Airport Connector ramps are E-ZPass™ and Visa and Mastercard credit and debit cards. Cash is not accepted at the Laburnum or Airport Connector toll points. For more information, check out our FAQs. Remember: If you've paid the toll at the Main Plaza, you do not pay again to exit at Laburnum or the Airport Connector.
Toll collection at the Main Plaza is cashless between 11 p.m. and 5 a.m. daily.
Payment options at the Main Plaza between 11 p.m. and 5 a.m. daily are E-ZPass™ and Visa and Mastercard credit and debit cards. Cash is not accepted during the overnight period on Pocahontas 895. For more information, check out our FAQs.
Make a Payment
Do have an unpaid toll?
Have you received a letter requesting payment of a toll?
Did you travel on the E-ZPass™ lanes without a valid transponder?
If so, Transurban lets you pay online. You have four options:
You can settle an unpaid toll with our online payment system. Please note: This system does not operate in real time; if you cannot complete your payment, please try again in a few hours.
Click here to get started.
You can mail in toll payments to the address below. Please include your name, date of violation, and license plate number with payment.
501 Pocahontas Parkway
P.O. Box 7693
Richmond, VA 23231
- 804-822-3458 or charge free at 1-866-428-6339.
- 8:30 a.m. to 5 p.m., Monday through Friday.
- VISA and MasterCard are accepted.
You can stop by our offices just past the eastbound toll plaza. Just come into our administration building during office hours, and we can help you settle any unpaid tolls.