Payment Center

Making a payment

Do you have an unpaid toll?

Have you received a letter requesting payment of a toll?

Did you travel on the E-ZPass lanes without a valid transponder?

If so, you have four payment options:

Pay online

You can settle an unpaid toll with our online payment system. Please note: This system does not operate in real time; if you cannot complete your payment, please try again in a few hours.

Go to our online payment system to get started.

Send a check or money order

You can mail in toll payments to the address below. Please include your name, date of violation and license plate number with payment.

Pocahontas 895 501 Pocahontas Parkway
P.O. Box 7693
Richmond, VA 23231

Call us

  • 804-822-3458 or charge free at 1-866-428-6339
  • 8:30 a.m. to 5 p.m., Monday through Friday
  • VISA and MasterCard are accepted

 

Pay in person

You can stop by our offices just past the eastbound toll plaza. Just come into our administration building during office hours, and we can help you settle any unpaid tolls. Check out our Customer Charter. You can also get more information by emailing pocahontas895@dbiservices.com.

Please note:

Toll collection at the Laburnum and Airport Connector ramps is cashless.

Cash is not accepted at the Laburnum or Airport Connector toll points. For more information, check out our FAQs. Remember: If you've paid the toll at the Main Plaza, you do not pay again to exit at Laburnum or the Airport Connector.

Toll collection at the Main Plaza is cashless between 11 p.m. and 5 a.m. daily.

Payment options at the Main Plaza between 11 p.m. and 5 a.m. daily are E-ZPass and Visa and MasterCard credit and debit cards. Cash is not accepted during the overnight period on Pocahontas Parkway. For more information, check out our FAQs.

UNSURE HOW TO USE OUR AUTOMATIC TOLL COLLECTION MACHINES? Go to our step-by-step instructions.