Frequently Asked Questions

NOTICE:

Toll collection at the Laburnum and Airport Connector ramps is all electronic and cashless, with E-ZPass®, and Visa and MasterCard credit and debit cards, accepted as payment. In addition, toll collection at the Main Plaza is cashless between 11 p.m. and 5 a.m. daily. Remember, if you pay your toll at the Main Plaza, you don't pay again at the Laburnum or Airport Connector ramps. Only those traveling from Laburnum Avenue to Interstate 295, or Richmond International Airport and I-295, pay the ramp tolls.

UNSURE HOW TO USE OUR AUTOMATIC TOLL COLLECTION MACHINES? Go to our step-by-step instructions

About Pocahontas Parkway

What is Pocahontas Parkway?
Is there a cost for using Pocahontas Parkway?
What are the advantages to using Pocahontas Parkway?
Are toll collectors on duty 24 hours a day?
What if I don't have an E-ZPass or any cash when I go through the toll?
What are the exits off Pocahontas Parkway?

Paying Tolls

Can electronic devices be used to pay tolls on Pocahontas Parkway?
What is E-ZPass?
What's the advantage of using E-ZPass?
How do I get an E-ZPass?
Can I get one without a credit card?

Will E-ZPass work on other toll roads?
I think that I owe money for using Pocahontas Parkway. How can I pay it?
Is a toll violation an actual ticket from the local or state police?
I think that my E-ZPass is broken or deactivated. What do I do?
What if I left my change at the toll booth?
Who operates the E-ZPass program?
What if I received an unpaid toll slip?

Safety & Traffic

Who patrols Pocahontas Parkway?
What if I break down on Pocahontas Parkway?
What if I have an accident on Pocahontas Parkway?
Who do I call to report a problem with Pocahontas Parkway?
What are the safety features of Pocahontas Parkway?
Where can I get real-time traffic information about Pocahontas Parkway?

Connecting to the Airport

Can I use Pocahontas Parkway to get to the airport?
What's the easiest way to get to the airport?
When will the new Airport Connector Road be open?

Spending less time in traffic

How can Pocahontas Parkway help me get to Richmond International Raceway?
Which vacation spots can I reach faster by taking Pocahontas Parkway?
Will Pocahontas Parkway get me to the beach faster?
I live and work in the West End of Henrico County, so can Pocahontas Parkway help me?
Where else will Pocahontas Parkway take me?

Future Development

Is Pocahontas Parkway under construction?
Will there be any additions to Pocahontas Parkway?
How will planned residential and commercial development affect Pocahontas Parkway?

 

About Pocahontas Parkway

What is Pocahontas Parkway?
Pocahontas Parkway is a four-lane, nine-mile toll road that opened in 2002. It is unique because it offers express toll lanes that allow drivers the ability to travel at highway speeds through the toll plaza.

Pocahontas Parkway directly connects Interstate 95 at Chippenham Parkway (Route 150) to Interstate 295, creating the only southeastern bypass around the Richmond area.

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Is there a cost for using Pocahontas Parkway?
Yes. See toll prices.

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What are the advantages to using Pocahontas Parkway?

  1. Save time and distance - Pocahontas Parkway offers the only crossing of the James River for six miles in either direction
  2. Easy access to Richmond International Airport
  3. Save wear and tear on vehicles with smooth, open lanes
  4. Provides a safe driving experience through its well-maintained roads, even during harsh weather conditions

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Are toll collectors on duty 24 hours a day?
Our Main Toll Plaza booths are staffed from 5 a.m. to 11 p.m. daily. 

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What if I don't have E-ZPass or any cash when I go through the toll?
We accept Visa and Mastercard credit cards at the staffed tollbooths.

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What are the exits off Pocahontas Parkway?
There are two exits. The first is Laburnum Avenue/New Market Road, found near the midpoint of Pocahontas Parkway near the Main Toll Plaza. The other is the new Airport Connector road linking directly to the heart of Richmond International Airport. It's located at Milepost 3; look for the sign that says "Exit 3 Airport Drive."

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Paying Tolls

Can electronic devices be used to pay tolls on Pocahontas Parkway?
Yes. E-ZPass (formerly called Smart Tag) is accepted on Pocahontas Parkway.

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What is E-ZPass?
An E-ZPass (formerly known as Smart Tag) transponder attaches to a vehicle's windshield or license plate. With the device in place, drivers can go through E-ZPass toll plazas without stopping at the cash plaza to pay. You simply drive through, and the electronic toll collection system will automatically bill your pre-paid account.

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What's the advantage of using E-ZPass?

  1. No scrambling for loose change or cash
  2. No need to open your window in bad weather
  3. No lines at the toll plaza
  4. Access to non-stop, open toll lanes on Pocahontas Parkway
  5. E-ZPass is a snap to install - no tools necessary

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How can I get an E-ZPass?
Visit the E-ZPass website.

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Can I get an E-ZPass without a credit card?
Yes. You can open an E-ZPass account with check, cash or credit card.

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Will E-ZPass work on other toll roads?
Yes. E-ZPass users can travel seamlessly throughout toll roads in Virginia and other E-ZPass toll facilities in Delaware, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania and West Virginia. As you travel through E-ZPass tolls in these areas, your payment automatically will be deducted from your account.

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I think that I owe money for using Pocahontas Parkway. How can I pay it?
For any questions or concerns regarding toll payments or if you need to discuss payment arrangements, learn more now about how to make a payment.

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Is a toll violation an actual ticket from the local or state police?
No, the Virginia State Police do not issue these tickets. However, these unpaid tolls are required by law to be paid. Per Virginia law, if drivers travel the road without paying, there may be significant fines and, in certain cases, suspension of the vehicle registration through the Virginia Department of Motor Vehicles. This applies to both in-state and out-of-state drivers.

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I think that my E-ZPass is broken or deactivated. What do I do?
Please contact the E-ZPass Service Center:

E-ZPass Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234 or you can take it to a service center for repair.

To drop off your transponder in person, go to the E-ZPass Richmond area service center at:

175 Wadsworth Drive
Richmond, VA 23236
Fax: 804-327-8914

Hours: 8 a.m. - 6 p.m. - Monday to Friday

The Service Center has a drop box for your convenience after hours. If you choose to mail your transponder, please enclose a note requesting a replacement. VDOT recommends using Certified Mail, as you are responsible for any E-ZPass lost in the mail. If your transponder is lost, a $25 charge will apply.

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What if I left my change at the toll booth?
Please call our office at 804-822-3458 during business hours (8 a.m. - 5 p.m., Monday through Friday).

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Who operates the E-ZPass program?
In Virginia, the Virginia Department of Transportation operates the program.

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What if I received an unpaid toll invoice?
Learn more now about how to make a payment.

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Safety & Traffic

Who patrols Pocahontas Parkway?
Local law enforcement officers and the Virginia State Police patrol the road.

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What if I break down on Pocahontas Parkway?
If you have trouble with your vehicle when en route, move to a lane that offers safe, easy access to an emergency lane or pull off the road. If available, please use your cell phone to call for quicker assistance. The state highway assistance number may be called at 511 or you may call your local towing service.

Our road maintenance staff will stop to ensure you are safe while they are on-road working. In addition, Pocahontas Parkway is in the process in enhancing its on-road surveillance system with roadside cameras. This will help us know quickly if a motorist is stranded and needs assistance.

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What if I have an accident on Pocahontas Parkway?
Please move all minor traffic accidents, like fender benders, off the travel lanes and onto an emergency lane or off the roadway. If available, please use your cell phone to call for quicker assistance.

If there are injuries or if the vehicles cannot be moved off the road, please dial 911 from your cell phone. Our road maintenance staff will stop to ensure you are safe while they are on-road working. In addition, Pocahontas Parkway is in the process in enhancing its on-road surveillance system with roadside cameras. This will help us know quickly if a motorist is stranded and needs assistance.

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Who do I call to report a problem with Pocahontas Parkway?
The general information line for Pocahontas Parkway is 804-822-3458 or you can contact us by email.

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What are the safety features of Pocahontas Parkway?
Pocahontas Parkway provides a smooth, easy ride over well-maintained lanes - even in bad weather conditions. With express toll lanes, the toll plaza remains free of lines and congestion.

Pocahontas Parkway ensures a constant, safe flow of traffic in this high-growth region. For added protection, the road features regular patrols from area law enforcement, security cameras at toll plazas and strategic highway lighting.

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Where can I get real-time traffic information about Pocahontas Parkway?
Contact us at 804-822-3458.

In cases of weather emergencies, the VDOT Traffic Center will assist the community by including travel advisories related to Pocahontas Parkway with their general travel notices.

Locally, information also is available as conditions or situations warrant on the local Weather Channel broadcasts, which is offered through most Richmond-area cable TV providers.

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Connecting to the Airport

Can I use Pocahontas Parkway to get to the airport?
Yes. Pocahontas Parkway offers easy access to Richmond International Airport.

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What's the easiest way to get to the airport?
Using our Airport Connector road is the easiest way to get to the airport. Just get on Pocahontas Parkway and watch for the signs for "Airport Connector" or "Airport Drive."

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When will the new Airport Connector Road be open to the public?
The 1.6-mile Airport Connector Road opened on Jan. 14, 2011. The connector leads drivers directly from Pocahontas Parkway to the airport, allowing motorists to bypass four sets of traffic lights and a railroad crossing on the Laburnum Avenue route.

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Spending less time in traffic

How can Pocahontas Parkway help me get to Richmond International Raceway?
It saves time by directing drivers from Interstate 95 northbound onto Pocahontas Parkway and then using the Laburnum Road exit. Drivers then simply can follow Laburnum to the RIR.

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Which vacation spots can I reach faster by taking Pocahontas Parkway?
Pocahontas Parkway is a true shortcut between southern Chesterfield County and eastern Henrico County heading to Interstate 64 East toward Jamestown, Virginia Beach, the Outer Banks of North Carolina, Busch Gardens and other vacation spots.

There's no need to fight traffic on Interstate 95 or through Richmond. The smooth, open lanes with scenic views of Richmond's skyline and Mother Nature provide stress-free driving - just what everyone needs to begin or end vacation.

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Will Pocahontas Parkway get me to the beach faster?
Yes. You can save nearly 30 minutes off round-trip travel time. Pocahontas Parkway will get you off the congested interstate highways sooner and will bring you onto Interstate 295 farther east and away from Richmond traffic.

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I live and work in the West End of Henrico County, so can Pocahontas Parkway help me?
It can. You can take Interstate 295 to Pocahontas Parkway to get to Richmond International Airport or points east of the city to avoid regular traffic delays, especially during peak travel periods.

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Where else will Pocahontas Parkway take me?
Pocahontas Parkway will take you to lots of fun places like Williamsburg, Jamestown, Virginia Beach or the Outer Banks of North Carolina. With a stop to Richmond International Airport, you literally can go just about anywhere.

For those who are landlocked, if your work commute regularly takes you anywhere east of Richmond, then Pocahontas Parkway is a great way to cut down on your travel time and save gas.

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Future Development

Is Pocahontas Parkway under construction?
Pocahontas Parkway was built in the early 2000s and opened in 2002. The Airport Connector road extension opened in January 2011.

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Will there be any additions to Pocahontas Parkway?
A 1.6-mile Airport Connector Road was opened in January 2011.

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How will planned residential and commercial development affect Pocahontas Parkway?
Pocahontas Parkway's current size is perfectly capable of handling a heavier traffic load from any new area development. With open toll lanes, drivers who use E-ZPass will not encounter lines or congestion on Pocahontas Parkway.

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