General or Business Information:
- General office info: 804-822-3425
- Toll free: 1-866-428-6339
- Revenue office (unpaid tolls & customer service issues): 804-822-3458
- Community relations (Mary Ellin Arch): 804-822-3443
Please leave us a message at any of the numbers above, especially if calling after hours. Your call is important to us and we will get back to you as soon as possible.
For any questions or concerns regarding toll payments, or if you need to discuss payment arrangements, please contact us one of these ways:
#1 - Online
Go to our online payment system to get started.
#2 - Phone
- 804-822-3458 or toll free at 1-866-428-6339
- 8:00 a.m. to 4:00 p.m., Monday through Friday
- Visa and MasterCard credit/debit cards accepted
#3 - Email
You can email questions to Pocahontas Parkway representatives at firstname.lastname@example.org.
#4 - Mail
You can mail toll payments to the address below. Please include your name, date of violation, approximate time of violation, and license plate number with payment.
501 Pocahontas Parkway
P.O. Box 7693
Richmond, VA 23231
#5 - In Person
You can stop by our offices near the eastbound toll plaza. Just come into our administration building during office hours, and we can help answer your questions or settle any unpaid tolls.